E-World Platform Privacy Policy

This privacy policy sets out how DPW Antwerp Holding NV, with registered office at 9130 Beveren, Molenweg (KAL) and registered in the CBE under number 0406.070.605, (hereinafter referred to as "DPWAH", "we," "us"), which acts as controller, processes your personal data when you use the E-World Platform.

DPWAH gives great importance to respecting your privacy. DPWAH therefore strives to process your personal data in accordance with the applicable Belgian and European legislation in this regard, in particular the General Data Protection Regulation (Reg. 2016/679, hereinafter referred to as "GDPR") and the Belgian Privacy Act of 30 July 2018 on the protection of individuals with regard to the processing of personal data.

For more information regarding the availability and functioning of the E-World Platform, we recommend consulting the General Terms and Conditions of the E-World Platform.

The capitalised terms used in this Privacy Policy have the meaning given to them in the General Terms and Conditions of the E-World Platform, unless the specific context requires otherwise.

For questions regarding the processing of your personal data through the E-World Platform or this Privacy Policy, you may contact us by sending an e-mail to privacy.antw@dpworld.com

Categories of personal data, legal grounds and purposes of processing

General

When using the E-World Platform, various personal data about you will be collected and further processed, such as:

Personal data	Purposes	Legal ground
Contact details when creating an account, such as first and last name, company, function, telephone number, VAT number, address and email address.	For account management, provision of the E-World Platform, provision of our services and to contact you in this regard; and if you consent, for direct marketing purposes.	Necessary for the performance of our contract (article 6.1. (b) GDPR). Our legitimate interest in advertising our company (article 6.1. (f) GDPR and recital (47) GDPR). Your consent for direct marketing is required on the basis of article XII.13 Code of Economic Law (“CEL”).
TAS number	Functioning of (certain functionalities of) the E-World Platform.	Necessary for the performance of our contract (article 6.1. (b) GDPR).
Alfapass number	Identification (linking driver to TAS number and control of authorisations); safety and security of the terminal.	Necessary for the performance of our contract (article 6.1. (b) GDPR). Our legitimate interest (article 6.1. (f) GDPR).
IP address	Your IP address will be logged as this is standard practice of every server on the internet, and an underlying principle of how the Internet works. Additionally, certain IP addresses that come from known spammers, hackers, or any peoples/software that have attempted to use our platform in an unauthorized manner such as (but not excluding) DDOS attacks, port scanning, running scripts attempting to exploit vulnerabilities, etc, will be blocked and generally prohibited from accessing our software.	Necessary for the performance of our contract (article 6.1. (b) GDPR).

More generally, and rather in exceptional circumstances, we may also process personal data for the following purposes,

to be able to settle any disputes that may arise between us, or between us and third parties providing services (article 6.1. (f) GDPR, our legitimate interest to defend our rights);
other purposes for which you have given us separate consent (article 6.1. (a) GDPR);
to enable you to contact us and other users of E-World Platform if you desire (article 6.1. (a) GDPR, to fulfil your request);

Additional Services

The Additional Services may involve additional processing of personal data. What (categories of) personal data will be processed depends on (the nature of) the Additional Services that are enjoyed and will be communicated to you when you purchase or download the Additional Service.

Transfer of your personal data to third parties

To the extent required to carry-out the purposes set out above, we may transfer your personal data to third parties such as service providers (such as our IT service provider who has developed and maintains the E-World Platform), partners, government agencies and others (e.g., we may transfer information at an aggregated / group level, i.e. not traceable to an individual person).

When purchasing Additional Services, the payment shall be processed through a third party payment services provider who will process your personal data to deliver such services, including the transfer of such personal data to your financial institution. The third party payment providers shall act as controllers. For more information on the processing of your personal data in this regard, you should direct yourself to the relevant third party payment service provider.

Your personal data is stored on servers located in Belgium. Should your personal data be transferred to recipients located outside the European Economic Area, we will conclude the necessary safeguards to guarantee an adequate level of protection (e.g. conclusion of EC Standard Clauses or similar contractual provisions). If you have any questions about these safeguards or if you would like a copy of the relevant documentation, please contact us by sending a message to the following e-mail address: privacy.antw@dpworld.com.

If legally justified or required, personal data may also be transferred to competent authorities and/or other law enforcement agencies (e.g. police, investigating judge, Data Protection Authority, etc.).

Security of the personal data

In connection with the E-World Platform, DPWAH will take appropriate technical and organizational measures to protect your personal data against loss or any form of unlawful processing.

Retention period of the personal data

The E-World Platform does not retain personal data longer than necessary. Personal data will be stored for a maximum period of 12 months after the last use (i.e. all your personal data will be deleted if you do not log on to the E-World Platform for 12 months).

Statistical information with third party services

To generate statistics on the use of the E-World Platform, we use three external services: Google Analytics, Google Firebase, and HubSpot.

Google Analytics & Firebase are services of Google (www.google.com). Google processes the personal data collected through Analytics and Firebase in accordance with Google's general privacy policy, which can be read here: http://www.google.com/privacy.html. The E-World Platform has set up Google Analytics and Firebase in accordance with the "Handleiding privacyvriendelijk instellen van Google Analytics" (version July 2015) published by the Dutch data protection authority (Autoriteit Persoonsgegevens).

This does not apply to, and DPWAH is not responsible for, the privacy practices of third-party websites which may be linked to the DPWAH E-World Platform. You should consult the privacy policies of such third parties in this regard.

Withdrawing your consent

Where processing is based on your consent (article 6.1. (a) GDPR or article XII.13 CEL), you have the right to withdraw it at any time.

You can do this yourself in the E-World Platform. Withdrawing your consent has no effect on the (legitimacy of the processing of) personal data that we have already processed; the withdrawal only applies for the future.

Please note that DPWAH may consequently be unable to perform its obligations under the Agreement. DPWAH rejects any and all responsibility in this regard.

You can also always withdraw your consent for direct marketing by following the instructions at the bottom of the commercial messages you receive or by contacting us via privacy.antw@dpworld.com.

Your other rights

You are entitled to access your personal data at any time and correct them (or have them corrected) when inaccurate or incomplete, to have them erased and to object to the processing thereof or have the processing thereof restricted, when the legal conditions thereto are met. You are entitled to obtain a copy of your personal data (in a structured, commonly used, machine-readable format) and to have your personal data transferred to another controller (right to data portability).

To exercise these rights you can contact us via the following e-mail address: privacy.antw@dpworld.com.

If you have a question or complaint with regard to the processing of your personal data, we ask you to first of all address it to DPWAH. However, please note that you have the right to file a complaint with the Belgian national data protection authority (Data Protection Authority (Gegevensbeschermingsautoriteit/Autorité de protection des données à caractère personnel - Drukpersstraat, 35 at 1000 Brussels - contact@apd-gba.be).

This Privacy Policy was last revised on 01/10/2020